What is IVR?
IVR stands for Interactive Voice Response, and can be generally defined as the technology that enables interaction between a caller and a computer via the telephone. Callers interact with IVR systems by pressing numbers on a telephone keypad or by recording their voice to answer the computer's voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.
Traditional on-premise IVR systems typically require large upfront capital expenditures for hardware and software, lengthy development and deployment cycles, and prohibitively expensive maintenance and support costs. The newer breed of hosted IVR solutions, such as Aresco Instant Research's offering, eliminates these barriers to entry by providing IVR solutions that don't require upfront investment, can be deployed in hours instead of months, and require no maintenance or support fees.
As a provider of on-demand IVR Survey solutions, Aresco Instant Research has fielded over 1100 surveys and placed over 5 million phone calls.
Just give us your questionnaire and we'll help you maximize your response rate and deliver the results in easy-to-read reports. We'll do it well and on-time. Then sit back and watch the results come in - instantly!